Help
Help Centre
Play should stay fun. Use these tools to keep your time and money in check, and reach out to Gamblers Anonymous, GameSense, ConnexOntario or Gambling Therapy if you need outside help.
How do I get in touch?
Email [email protected] with your username and a quick note on what you need. The answer comes back by email.
Can I put a cap on what I deposit or how long I play?
Yes. In your account you can cap deposits, wagers and stakes, plus switch on reality checks and time reminders. A lower limit kicks in instantly. A higher one kicks in after 24 hours.
How can I shut down my account?
Pick account closure or self-exclusion in your responsible gaming settings. You can also email [email protected] and we will handle it.
Do you charge any fees?
No. The casino adds zero fees to your deposits or withdrawals.
Which deposit methods work, and what is the minimum?
Use Interac e-Transfer, Visa, Apple Pay, Online Banking / Trustly, Paysafecard, Neosurf or a prepaid gift card. Each deposit starts at C$10.
Which currency is my account in?
All balances are shown in Canadian dollars (CAD).
Can I take a break or block myself?
Yes. Pause your play with a cooling-off break from 24 hours up to 6 weeks, or pick self-exclusion for a longer step back.
Does the casino work on my phone?
Yes. Grab our iOS app, pick up the Android version on Google Play, or play the complete HTML5 site straight from your mobile browser.
Play-safe tools
- Put caps on deposits, wagers and stakes
- Pop-up reality checks and time alerts
- Cooling-off breaks: from 24 hours up to 6 weeks
- Self-exclusion, or closing your account for good
- A fast self-check quiz
- ID and location checks happen before you deposit
- Cut a limit and it applies on the spot, raise one and it waits 24 hours